SERVICE & TECHNICAL SUPPORT

Direct contact

For technical support, troubleshooting, spare parts or warranty requests.. Fill out the form or contact us directly; we respond as soon as possible.

Otvori servisni tiket

Fill in this form for technical support, troubleshooting, spare parts, or warranty requests. Fields marked with an asterisk (*) are required.

Contact details

First & Last name*

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Company*

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Email*

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Phone (optional)

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Detalji tiketa

Subject / short summary*

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Market segment*

Land Marine Offshore

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Project name / Vessel name / IMO number*

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Device information

Product / model*

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Device serial number

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Order code Full order code if available (found on packaging or documentation).

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Firmware version ** Firmware on the device (visible under Menu → System → About).

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Software version (PC tool) PC tool version (SyMod, Stucke Tools) if applicable.

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Is the product under warranty?*

Yes No Don't know

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Opis problema

Detailed issue description ** The more details you provide, the faster we can help.

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When was the issue first noticed?

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Severity / urgency

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I agree that Stucke Elektronik Balkan d.o.o. processes my personal data solely for the purpose of responding to this support ticket. *

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Support department

The Hamburg HQ service team handles all service requests.

Response time

Standard ticket: 1 business day
Urgent service: direct call

Hamburg HQ

Merkurring 26
22143 Hamburg
Germany

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Direct contact

Otvori servisni tiket

Contact details

Detalji tiketa

Device information

Opis problema

Support department

Response time

Hamburg HQ

Wrong contact?