How Stucke Elektronik Balkan d.o.o. collects, uses, stores and protects your personal data in accordance with the Serbian Personal Data Protection Act.
Stucke Elektronik Balkan d.o.o. (hereinafter: Controller, we, us) is committed to protecting the privacy of visitors to the stuckegroup.rs website, users of contact forms, job applicants, business partners, customers and other natural persons whose data we process in the course of business communication.
This Privacy Policy explains what personal data we collect, for what purposes we use it, on what legal basis, how long we keep it, to whom we may disclose it and what rights you have under the Serbian Personal Data Protection Act (Official Gazette of RS, no. 87/2018, hereinafter: ZZPL).
The Policy is prepared in accordance with ZZPL, taking into account GDPR standards relevant to Stucke Elektronik GmbH (Head Office of stuckeGROUP) and international data exchange within stuckeGROUP.
| Item | Value |
|---|---|
| Name | Stucke Elektronik Balkan d.o.o. |
| Registered office | Ustanička 168, 11050 Belgrade, Republic of Serbia |
| Tax ID (PIB) | 103309079 |
| Company registration number | 17542036 |
| Privacy email | privatnost@stuckegroup.rs |
| Phone | +381 11 40 49 690 |
| Web | www.stuckegroup.rs |
| Category | Examples of data | Note |
|---|---|---|
| Contact and sales inquiries | Name, surname, company name, email, phone, message, project information. | For responding to inquiries, preparing quotations and business communication. |
| Technical inquiries / Order Code / tender | Contact details, technical specifications, single-line diagrams, configuration requirements, communication requirements. | If documents contain third-party data, the user should have the right to submit them. |
| Service tickets | Contact details, fault description, device serial numbers, photographs of cabinets/displays, service reports. | Photographs may incidentally contain faces, badges, vehicles or confidential client data. |
| Job applications | Name, surname, email, phone, CV, cover letter, education, work experience. | A CV is personal data but not automatically a special category. Special categories are not requested unless lawful and necessary. |
| B2B contact persons | Data of employees at clients, suppliers, designers, partners and service contacts. | Processed for business cooperation and communication. |
| Server logs | IP address, access time, URL, browser, OS, referrer. | Security, diagnostics and abuse prevention. |
| Cookies | Technical, functional, analytical and possibly marketing cookies. | Detailed in the Cookie Policy. |
| Legal basis | When it applies |
|---|---|
| Pre-contractual measures / contract performance | When you request a quotation, technical specification, service or support. Typical for B2B inquiries. |
| Legitimate interest | Website security, B2B business communication, communication records, abuse prevention. |
| Legal obligation | Accounting, tax, employment or other statutory documentation. |
| Consent | Newsletter, analytical and marketing cookies, retaining CVs longer than the recruitment campaign, certain marketing activities. Consent must be freely given, specific, informed and revocable. |
| Purpose | Legal basis | Proposed retention |
|---|---|---|
| Response to contact inquiry | Pre-contractual / legitimate interest | Up to 2 years from last communication, unless business cooperation develops. |
| Preparing quotations and technical documentation | Pre-contractual / contract performance | Up to 3 years for unrealized quotations; for realized projects, during contract, warranty and service period. |
| Realized business cooperation | Contract performance / legal obligation | Accounting and tax documentation per applicable law. |
| Unsuccessful job applications | Consent or legitimate HR interest | Until end of recruitment; up to 12 months only if clearly stated; longer only with additional consent. |
| Server logs | Legitimate interest | 30 days; longer only if needed for security incident or legal claim. |
| Newsletter / commercial messages | Consent | Until consent is withdrawn. |
| Analytical cookies | Consent | Per tool configuration, e.g. up to 14 months. |
We do not sell data to third parties and do not share it for their marketing purposes.
Transfer of data to Stucke Elektronik GmbH (Head Office of stuckeGROUP) in Germany takes place under the cooperation agreement within stuckeGROUP, only when necessary for technical support, quotation preparation, service, contract execution or other legitimate business purposes. The transfer is carried out with appropriate legal basis and safeguards in accordance with ZZPL and relevant GDPR rules applicable to the recipient in Germany.
If we use processors outside the Republic of Serbia or the European Economic Area, the legal basis and safeguards, such as standard contractual clauses and data processing agreements, are applied in accordance with ZZPL.
Under ZZPL you have the following rights regarding the processing of your personal data:
| Right | Meaning |
|---|---|
| Right to information and access | To know what data we process and obtain a copy of it. |
| Right to rectification | To request correction of inaccurate or completion of incomplete data. |
| Right to erasure | To request deletion when legal conditions are met. |
| Right to restriction of processing | To request temporary restriction of processing. |
| Right to data portability | To receive data in a structured, machine-readable format, when applicable. |
| Right to object | To object to processing based on legitimate interest or direct marketing. |
| Right to withdraw consent | To withdraw consent at any time, without affecting the lawfulness of processing before withdrawal. |
| Right to lodge a complaint | To file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection. |
Requests can be sent to: privatnost@stuckegroup.rs. We respond within the deadline prescribed by ZZPL, typically within 30 days, with possible extension for complex requests.
If you believe that the processing of your data does not comply with the law, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia:
Address: Bulevar kralja Aleksandra 15, 11000 Belgrade, Serbia
Email: office@poverenik.rs
Phone: +381 11 3408 900
Web: www.poverenik.rs
We may amend this Privacy Policy from time to time. The date of last update will be indicated at the top of the document. Material changes will be highlighted and, where justified, communicated directly.
