A protection relay we ship today may be in service for 30 years or more. Across that lifetime, you will need parameter changes, firmware updates, retrofit options, spare parts, troubleshooting on board ships at anchor, and class re-certifications every five years. We support every device we ever made — including HIMAP, SYNPOL, DICON and SYNPOL®D — from a single global service organisation.
Germany — HQ
Engineering, manufacturing, global service coordination
Serbia
South-East Europe service & engineering
South Korea
Korean shipyards, Asian shipowners
China
Chinese shipyards, regional industrial
India
Indian Ocean operations, ship management
Global
Authorised service partners at every major port
Central coordination: support@stuckegroup.de · +49 40 22746870
For vessels at sea or platforms on station, downtime is unacceptable. Our service desk in Hamburg dispatches engineers from the nearest office within hours, with priority spare parts shipping when needed.
We hold spare parts on stock for every product line we have ever shipped, including HIMAP, SYNPOL, DICON and SYNPOL®D. For obsolete components, we offer 1:1 retrofit replacements (e.g., SYMAP®R replaces HIMAP).
For aging fleets, retrofit projects upgrade legacy protection without panel rework. SYMAP®R drops into the HIMAP cutout; ECG application variants cover SYNPOL functionality. Modern algorithms, original wiring.
Every 5 years, MV switchboards on classed vessels need re-certification. We perform secondary current injection tests, breaker timing, protection coordination verification, and produce class-witnessed reports.
For new builds, we attend Factory and Site Acceptance Tests, perform parameter setting, IEC 61850 SCD engineering, GOOSE configuration, and DP-FMEA proving trials.
Every product generation we have ever delivered remains in active support as long as components are available on the market and in our stock. In practice this means we still service and supply spare parts for devices whose production ended more than 25 years ago. We do not set artificial EOL dates that force the customer to replace; when justified, we also propose the next generation with extended functionality, but the choice stays with you.
OUR TEAM IS READY
Behind every answer there are experienced engineers with decades of hands-on field practice. In case of emergency, we respond within hours. Service requests are handled by the service team at the Head Office of stuckeGROUP, Hamburg.